When was the last time you had a “difficult” conversation with a patient or client?

What was the topic or issue that led to the conversation?

How did you handle it? What was the result?

Being a clinician myself, and spending much of my clinical work in the VA health system, I’ve had my fair share of “difficult” conversations with disgruntled patients.

Most often then not, much of the anger or frustration expressed by these patients stemmed from differing or unrealistic expectations.

I’ve written and spoken about this a lot recently, but it bears restating: if you don’t address client expectations at the outset of a course of treatment, you risk the client becoming dissatisfied, unhappy, disengaged, and possibly even angry with the experience they have in your clinic.

Managing patient expectations should be a top priority.

What we'll talk about in this webinar:

✅ Review the importance of candid conversation skills
✅ Discuss the importance of addressing expectations, leading patient engagements, and demonstrating your expertise & value
✅ Explore 4 strategies to employ when tackling difficult conversations with patients (or colleagues)
✅ Pull out some nuggets that will help you in both your clinical practice & business management