What steps can we take in healthcare to reduce cancellations?

As I've written, spoken, and worked with clients about, cancellations cause your practice to bleed revenue and profitability. I've worked with some private therapy practices that have cancellation rates pushing 35-40%! So, understandably so, many private therapy practices spend a lot of time and energy on cancellation reduction. They text patients, call patients, email patients, send smoke signals or homing pigeons...well, maybe not those last two, but you get the point. Yet, despite all of this activity, they continue to experience high cancellation and no-show rates.

Why?

A lot of times, it's because they've failed to recognize one key piece in the patient onboarding process.

In this webinar, I'm sharing information from an interview I did for Paul Wright from Health Business Profits for a program he was putting together about reducing cancellations at private physical therapy practices. I also created the free Cancellation Reduction Framework, which will also be available to participants of this webinar as well.

What's Included::

-Taking a bottom-up approach to patient onboarding in private therapy practices
-The problem with cancellations and the importance of cancellation reduction
-The importance of your front desk staff in a private healthcare practice
-Leveraging person-centered principles to improve patient engagement and experience
-How we implement these processes at my clinic ProActive Rehabilitation & Wellness
-Achieving Better Outcomes by focusing on human interactions

We'll cover that and more on this webinar!

Originally Recorded 02/27/2023